Shipping Policy

Shipping Policy for Skinluume

Processing & Fulfillment Time

Orders are typically processed and packed within [1–3] business days after your payment is successfully verified and approved. Please note that out-of-stock items or peak seasons may require additional processing time.

Shipping Rates & Delivery Estimates

Available shipping options and fees are calculated at checkout based on your delivery destination.

Standard Delivery: Estimated delivery time is [7–12] business days after dispatch.

Free Shipping: Free standard shipping is available on orders over [$69]. (Note: All delivery timelines are approximate. Logistics delays, customs clearance, or severe weather may cause slight extensions.)

Fulfillment Origin

To ensure timely delivery of your sun care products, orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

Order Tracking

Once your package is dispatched, you will receive an official shipping confirmation email with full tracking details, allowing you to monitor your delivery status in real time.

Delayed or Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact our support team at service@skinluume.com with your order number. We will assist you in resolving the issue and ensuring you receive your items.

 Address Accuracy

Please double-check your full shipping address carefully before finalizing your purchase. If you notice any mistakes, contact us immediately. Once an order enters the fulfillment stage, address updates are no longer available.

International Orders

For cross-border shipments, local import taxes, customs duties, or clearance fees may apply. These are determined by local authorities and are not covered by our store.

Business Identity & Contact Information Skinluume is owned and operated by Shuzhen LLC.

Business Address: RM 102, 1/F, THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.

Customer Support Email: service@skinluume.com.

Official Website: skinluume.com