Return and Refund Policy
Return & Refund Policy for Skinluume
At Skinluume, we strive to deliver a pleasant and trustworthy shopping experience for your sun protection needs. This policy outlines our official rules for product returns, damage claims, and refund procedures for all Skinluume sunscreen products.
1. Return Window Eligible products may be returned within 30 calendar days after delivery. Any returns sent without official prior approval will not be accepted for processing.
2. Return Eligibility & Non-Returnable Items To qualify for a return, the item must be unused, and in its original condition with its original packaging. Due to strict beauty and hygiene standards, opened, tested, or partially used sunscreen products, as well as clearance final-sale items, are non-returnable. Exceptions only apply to defective or damaged products upon arrival.
3. How to Request a Return To request a return, contact service@skinluume.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.
4. Return Address Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.
5. Return Shipping Costs
Preference-based returns: Customers are responsible for return shipping costs for preference-based returns. Original shipping fees are non-refundable. We highly recommend using a trackable shipping method when sending back items.
Damaged / defective / incorrect items: If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
6. Refund Timing Once we receive and complete the inspection of your returned products, approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Please allow your bank or payment provider standard processing time for funds to reflect in your balance.
7. Statutory Rights
Please note that this return policy does not override or restrict your statutory consumer rights protected by local applicable laws.
Business Identity & Contact Information Skinluume is owned and operated by Shuzhen LLC.
Business Address: RM 102, 1/F, THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Customer Support Email: service@skinluume.com
Official Website: skinluume.com